Expert Floor Care From A Name You Can Trust
Mohawk Floorz Expands Customer Service
“At Mohawk Floorz we begin creating special relationships with our customers before they even walk through our door,” says David Meyer, General Manager of Mohawk Floorz in Madison. “As the only ‘manufacturer store’ in Dane County, we are able to offer so much more to our customers than a typical flooring retailer,” continues Meyer. “The relationship we nurture is not limited to a sale and installation. Our relationship starts with the premise we are going to be working with this customer for 10, 20, 30 or more years. Conceptually, this premise distinguishes us from the standard practices in the industry.”
The Premise
“The premise we work with is that to deliver the best service to a customer, we must have the best options available when customers are in the market for new flooring, deliver it to them in a fashion better than what the industry has traditionally delivered, and then help the consumer care for the flooring for years afterward,” says Meyer.
Mohawk Floorz Steps To Complete Customer Satisfaction
#1 The Premise — The Mohawk Floorz customer relationship will last for 20 or more years.
#2 Preferred Pricing — The volume of carpets allow advantageous pricing when compared to a standard retailer.No better pricing is available in Dane County.
#3 Store & Selections Displayed — Because the Stoughton Road location has 7,500 square feet of retail display and in stock product, customers are presented more types of product with more price points than other retailers. More choices with better pricing is just better.
#4 Low Price Guarantee — Mohawk Floorz guarantees the lowest pricing for the Mohawk brand in Central Wisconsin.
#5 Sale — The experienced staff will assist in balancing the look, type, quality , feel and price to match each customer’s
need. Sales professionals trained to match individual needs with the expansive options available at Mohawk Floorz is unique in that the customer need drives the sale instead of finding the most reasonable solution given the limited options most retailers have available (an industry standard).
#6 Installation — The relationship between Mohawk Floorz and the customer is enhanced as trust is built by using uniformed, professional installers, complete with photo identification. “Our customer’s homes are special to them and it’s only reasonable we treat installations with care and respect,” says Meyer.
#7 Satisfaction Guarantee — If customers are not satisfied with any phase of a purchase after installation, it will be replaced with not materials cost, adds Meyer. “No mater what, even if the product is excellent and the installation flawless, we’ll replace it for only the cost of the installation. (Up to 60 days on hard surfaces and 30 day on carpets).”
#8 Trusted Floors Care Maintenance — Crown Flooring is a complete floor care company that can deal with every maintenance or restoration issue that may occur. While most retailers shy away from even referring potential carpet care companies for customers, Mohawk Floorz creates an ongoing floor care program that maintains your floors an ensures the job is done to manufacturer’s specifications.
Expert Floor care from a name you can trust. That’s the bottom line.
“The whole is greater than the sum of the parts. Any one of the phases of our customer satisfaction premise may be accomplished by individual companies. However, no other retailer in Dane County combines them all, creating an opportunity to deliver product and service for a lifetime.” David Meyer, General Manager of Mohawk Floorz in Madison.
