A thermal imaging camera allows us to view a wall and see everything that is behind the paint by virtue of the temperature differences. This includes water, electricity, drywall, screws and other hardware, insulation and virtually any other material behind the surface.
A satisfied customer begins with the customer themselves. Too many consumers confuse contractors with retail outlets. In retail situations, stores have product to move from the shelves or the storeroom. Conversely, with an informed professional contractor, there will be very little, if any, selling. Most of the process revolves around defining what the customer wants.